General conditions

Terms and conditions

Minimal order price is 500€.
On receipt of the order confirmation, you have 14 days to make changes to the order.
After this period the order will become definite.
In case you would like to cancel your order after this 14-day term, we will charge a compensation of 30% of the total order price.

Payment

Our policy is to work with a 100% prepayment.

Extra orders

Extra orders are possible since we always have some stock, with a delivery time of one week.
If we don't have stock and our supplier still has the necessary fabrics, delivery time is 3-4 weeks.
If the fabrics will need to be made, delivery time will be 6 weeks.
Transportation costs may vary depending on the weight and size of the box.

Returns

Visual damage or missing pieces need to be reported within the period of 7 days.
Return shipments are allowed with written permission of Babybasics.
Complaints of damaged pieces can be refunded or changed on mutual agreement.

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